John M. Stayanchi

jstayanchi@gmail.com

linkedin.com/in/JohnStayanchi

Professional Experience

Cuyahoga County of Ohio

Oct. 2016 – Present

• Setup, deploy and maintain workstations in Municipal Area Network locations
• Provide troubleshooting and assistance to users while acting as a knowledge resource
• Collaborate with other network administrators to solve issues, and escalate when needed
• Monitor for performance issues and provide troubleshooting on network
• Document issues, resolutions, and processes into ticketing system and knowledge base
• Configure laptops, tablets, and mobile devices to connect and operate with network resources
• Create documentation and provide user training for procedures and reference guides
• Create and follow security processes to propagate outward to users and devices on network
• Move computers and other designated electronic equipment between offices and locations

Accomplishments

• Created scripts for Self Scan Kiosks to minimize time needed for dedicated maintenance
• Project lead for dictation software trial; manage communications, timelines, and goals

Job1USA

Mar. 2010 – Oct. 2016

• Manager of company IT operations, develop and organize IT policies and procedures
• Maintain servers, workstations, and networks in over 12 local and remote locations
• Provide local and remote support for users, workstations, and peripheral devices
• Configure and support Microsoft Server 2003/2008/2012 physical and virtual servers
• Perform user and email management through Active Directory and MS Exchange 2007
• Apply software solutions to monitor servers and networks, troubleshoot issues
• Install, configure and maintain network devices, wireless access in local and remote offices
• Installed, configured and maintain IIS with multiple websites, domain configurations
• Create custom solutions using scripts to automate processes, collect data, and solve issues
• Document processes and procedures, implemented inventory audit of IT equipment
• Develop and implement IT and security processes to meet designated requirements
• Collaborate with other management, vendors to coordinate projects and resources
• Provide training for users in person, along with guides and knowledge bases
• Provide after hour and weekend support for other time zones, projects, and emergencies
• Provide management, guidance, and support for other members of IT department

  Accomplishments

• Rebuilt server and network infrastructure to increase reliability and performance
• Designed and implemented backup schemes for files, databases, and email storage
• Improved department processes, such as reducing a daily task from 30 minutes to 5 minutes

Tornado Technologies, Inc

Feb. 2007 – Aug. 2008

• Provided Level I & II help desk support to users at small and medium sized businesses
• Diagnosed and performed troubleshooting on Windows Servers and workstations
• Managed users and groups in Active Directory, Microsoft Exchange based on client requests
• Installed and configured Microsoft Windows 2000, XP, Vista on workstations
• Installed and supported Microsoft Office 2000, 2003, and 2007 on workstations
• Installed and configured network hardware at client locations
• Designed backup schedules based on importance of data and frequency of changes
• Created and modified Visual Basic scripts to improve client processes and generate reports

Technology Experience

Education and Skills

University of Toledo, Toledo, OH

Graduated Dec. 2006

• Bachelor of Science in Computer Science and Engineering Technology (CSET)

University of Toledo, Toledo, OH

Aug. 2000 – May 2003

• Training and experience in leadership, diversity awareness, and conflict resolution
• Provided mentorship and guidance to first year students in First Year Focus program
• Led and participated in University community programming events for student education

Certifications

• CompTIA A+
• Pursuing goal to obtain CompTIA Network+